Refund & Replacement Policy

Last updated: August 29, 2025

At YOBO, we strive to ensure that our customers receive the right materials at the right quality. However, we understand that certain situations may require a refund or replacement. Please read the following policy carefully.

1. Eligible Circumstances for Refund

Wrong Delivery: If the material delivered is not as per the confirmed order (wrong brand, size, grade or type).
Quality Issues: If there are major defects or quality deviations from the agreed specifications.
Quantity Issues: If the material delivered is significantly less than the billed/ordered quantity.
Failed Payments: If payment has been deducted but not reflected in our system, and we have received the amount.
Stock Unavailability: If the ordered product becomes unavailable after the order is placed and payment is received.
Duplicate Payment: If the customer accidentally pays more than once for the same order.

2. Refund Process

Refunds will be initiated within 4–5 business working days from the date of confirmation of eligibility.
Refunds will be made to the original mode of payment used during the transaction.
YOBO will not be responsible for any delays caused by banks/payment gateways once the refund is successfully processed from our end.

3. Non-Refundable Situations

Minor variation in color, texture, or packaging that does not affect quality or usability.
Materials damaged due to mishandling after delivery.
Orders placed under special schemes/offers where refund terms are separately communicated.

All refunds and replacements shall be made solely at the discretion of management, and the decision of management shall be final and binding. Any refund shall not exceed the order value. The company is not liable for indirect losses such as delays or project costs.

4. Replacement Policy

Wrong materials delivered (brand/size/type/grade mismatch).
Shortages or excess quantity delivered.
Damaged goods received at the time of delivery.

Conditions: Materials must be reported as wrong/damaged at the time of delivery or within 24 hours. Items should be unused and in original condition. Replacement/return requests are subject to management’s discretion and vendor approval.

5. Contact for Refunds

For any refund-related queries, please contact us at:

Email: support@yoboindia.com

WhatsApp: +91 8085480120

Shipping & Delivery Policy

Last updated: August 29, 2025

YOBO (a registered brand of “Adhishtaan Buildtech Private Limited”) connects customers with verified vendors of building materials such as sand, aggregates, cement, steel, bricks, hardware, paints, and more. All deliveries are handled directly by company transporters or third-party logistics partners.

1. Delivery Coverage

Delivery is currently available in Indore and nearby regions. Timelines depend on vendor stock, material type, quantity, and delivery location.

2. Estimated Delivery Timelines

Cement, Steel, Aggregates: Within 24–48 hours from order confirmation (subject to availability).
Sand, Bricks, and bulky materials: Within 1–3 days.

Note: Delivery timelines are estimates and may vary due to distance, vehicle availability, weather conditions, or site restrictions.

3. Order Confirmation

Once a customer accepts a quote or places an order, delivery schedule and transporter details (if available) will be shared via WhatsApp/SMS/Email.

4. Shipping Charges

Delivery charges, if any, are either included in the quoted price or communicated before order confirmation.
Orders requiring special vehicles (e.g., cranes, pump sets, or bulkers) may attract additional charges.

5. Delivery & Unloading

Delivery will be made to the address provided during order placement.
Customer must ensure adequate space and permission for vehicle entry/unloading.
Unloading is typically the customer’s responsibility unless otherwise agreed.
Waiting or re-delivery charges due to site inaccessibility/delay are borne by the customer.

6. Tracking & Updates

Customers can track delivery status via live app updates (if available) or by contacting our support team via WhatsApp/phone. YOBO assists with coordination but does not guarantee real-time GPS tracking in all cases.

7. Delayed or Failed Deliveries

Customers will be informed promptly of any delay. YOBO will assist in rescheduling but is not liable for losses from delays or failures beyond its control. Incorrect address or inaccessible sites may incur re-delivery charges.

8. Risk & Ownership

Risk and ownership of materials pass to the customer upon dispatch. Any damage or shortage during transit must be reported immediately and recorded on the delivery challan.

9. Cancellation During Delivery

Once goods are dispatched, cancellation is not permitted.
If delivery is refused without valid reason, transportation and handling costs will be deducted before any refund (if applicable).

10. Support & Dispute Resolution

For delivery-related concerns, reach out via WhatsApp or call +91 8085480120. YOBO coordinates between customers and transporters but is not responsible for losses caused by third-party logistics.

11. Modification of Policy

This policy may be updated periodically to reflect operational or regulatory changes. Revised versions will be published on our website.