YOBO Legal

Refund & Replacement Policy

Eligible Circumstances for Refund

• Wrong Delivery: If the material delivered is not as per the confirmed order (wrong brand, size, grade, or type).
• Quality Issues: Major defects or quality deviations from the agreed specifications.
• Quantity Issues: If the material delivered is significantly less than the billed/ordered quantity.
• Failed Payments: If payment has been deducted but not reflected in our system.
• Stock Unavailability: If the ordered product becomes unavailable after payment is received.
• Duplicate Payment: If the customer accidentally pays more than once for the same order.

Refund Process

• Refunds are initiated within 4–5 business working days after eligibility confirmation.
• Refunds will be made to the original mode of payment.
• YOBO is not responsible for bank/payment gateway delays once processed from our end.

Non-Refundable Situations

• Minor variation in color, texture, or packaging that does not affect quality or usability.
• Materials damaged due to mishandling after delivery.
• Orders placed under special schemes/offers with separate refund terms.

Refunds/replacements are at management’s discretion. Refund value will not exceed the order value. YOBO is not liable for indirect losses such as delays or project costs.

Replacement Policy

• Wrong materials delivered (brand/size/type/grade mismatch).
• Shortages or excess quantity delivered.
• Damaged goods received at the time of delivery.

Conditions: Must be reported within 24 hours of delivery. Items must be unused and in original condition. Subject to management’s discretion and vendor approval.

Contact for Refunds: Email support@yoboindia.com